Terms and Conditions
These Terms and Conditions describe the rules that govern your use of Griffon’s online casino and related services in Canada. They set out the relationship between you and us, explain your responsibilities while using the platform, and describe how we operate and enforce our policies. By registering or using our services you agree to follow these terms; if you do not agree, please do not create an account or continue to play.
Account responsibilities
You are responsible for keeping your account details accurate and for all activity carried out under your login. Do not share your password or allow others to access your account. We may require identity verification at any time to protect your account and to comply with legal and regulatory requirements. You must notify us immediately if you suspect unauthorised access.
Eligibility requirements
To register and play you must meet all applicable legal requirements where you live. You must be at least the minimum legal gambling age in your province or territory and able to enter a binding agreement. We may refuse registration or suspend accounts where local law or our policies prohibit play. Only one account per person, household, or device is allowed unless we state otherwise.
Acceptable platform use
Use our services only for lawful and authorized purposes. You must not attempt to circumvent location checks, use automated tools or bots, manipulate game outcomes, or engage in collusion or other fraudulent behaviour. We reserve the right to investigate suspected misuse, apply account limits, withhold funds, or close accounts where we reasonably suspect abuse or a breach of these terms.
General bonus and promotion rules
Promotions, welcome offers, free spins and other bonuses are subject to specific terms that apply to each promotion. Unless stated otherwise, bonus funds and rewards are subject to wagering and eligibility rules and may exclude certain games. We may limit participation to one promotion per person, household or IP address. We also reserve the right to withdraw or amend promotions in cases of abuse or error.
Deposits and withdrawals
Deposits must be made using accepted payment methods in your account. Withdrawals are subject to verification checks and any applicable limits set by us or our payment providers. We may require documentation to confirm identity or source of funds before we process a withdrawal. Pending periods, processing times and any fees charged by third parties will be disclosed at the time of transaction.
Verification and account limits
We may impose deposit, loss, session and withdrawal limits for responsible play and compliance reasons. You can request changes to personal limits through your account, but increases may be subject to a waiting period. Self-exclusion, time-outs and other responsible-gambling tools are available on request.
Dispute resolution
If you have a complaint please contact our support team so we can investigate. We will aim to resolve disputes promptly and fairly. If we cannot reach agreement, you may seek further review through any applicable independent complaint service identified in your account area or choose other legal remedies available to you.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated via your account or email. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. If you do not accept any change you should stop using the service and close your account.