Privacy and Data Policy

This Privacy Policy explains how Griffon collects, uses, stores and protects personal information when you use our site in Canada. We take your privacy seriously and aim to be clear about the types of data we handle, why we process it, and how you can exercise your privacy rights. If you have questions, contact us at [email protected].

Types of data we collect

Personal data

We collect information you provide directly when registering an account or contacting support. This may include your name, date of birth, email, phone number, address, government ID for verification, and payment details needed to process deposits and withdrawals.

Technical data

Technical data is gathered automatically while you use our service. Examples are IP address, device and browser type, operating system, screen resolution, session times, cookies, and crash or performance logs. This data helps keep the site secure and working well on desktop and mobile.

Transactional data

Transactional data covers your account activity, bets, game history, deposits, withdrawals and any correspondence with our team. We record this information for account management, payments, dispute resolution and fraud prevention.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity for KYC and compliance, provide customer service, detect and prevent fraud, and improve site performance. With your consent, we may also use contact details to send marketing messages, which you can opt out of at any time.

Data protection practices

We protect personal information using administrative, technical and physical safeguards. This includes encryption of data in transit, access controls, regular audits, staff training, and secure backups. We work with vetted service providers under data processing agreements to ensure appropriate protection standards.

Cookies and tracking technologies

We use cookies and similar tools to provide core site functions, remember preferences, measure performance and serve relevant advertising. Some cookies are essential and cannot be disabled, while others can be managed via your browser settings or our cookie preference center. Third parties may also place cookies when you view embedded content.

Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask for corrections, request deletion, withdraw consent for marketing, or object to certain processing. To make a request, contact [email protected]. We will verify your identity and respond as required by law. Some requests may be limited if we must retain data to meet legal or regulatory obligations.

Access, correction and deletion of data

You can review and update certain account details in your account settings. For records we cannot change directly, contact [email protected] with details of the correction or deletion request. If you close your account, we will retain data as needed for fraud prevention, legal compliance and dispute resolution, then securely dispose of it when appropriate.

Information sharing and third parties

We share necessary information with payment processors, identity verification providers, game and platform partners, security vendors, legal advisors and regulators. We limit data shared to what is required and ensure third parties are contractually obligated to protect your information. We may also share aggregated or anonymized data that does not identify you.

Privacy policy updates

We may update this policy as our services or legal requirements change. Material updates will be posted on this page with the effective date and, where appropriate, we will notify you by email or in your account. Continued use of our services after changes indicates acceptance of the revised policy.