Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect personal information when you create an account, play games, place bets, or otherwise use Griffon in Canada. We take your privacy seriously and aim to be clear about the types of data we handle and the choices available to you.

Types of data we collect

Personal data

When you register an account we collect personal details such as your name, date of birth, email address, phone number, billing and residential address, and identity documents when required for verification. We also store account credentials and communication preferences.

Technical data

We collect technical information needed to operate the service, including IP address, device and browser details, operating system, app identifiers, and crash or performance logs. This helps us keep the site secure and functional for Canadian users.

Transactional data

Transactional records include deposit and withdrawal history, payment method details, bet and play activity, win/loss records, bonus usage, and customer support interactions. Transactional data is used to manage accounts and meet regulatory or anti-fraud obligations.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process payments, prevent fraud, and comply with legal and regulatory obligations. Transactional and activity data are used to administer play, pay out winnings, and provide customer support.

We also use aggregated or anonymized data for analytics to improve site performance and for security monitoring. Where allowed, we may use your contact details to send account notices, service messages, and other essential information.

Data protection practices

We protect data using industry-standard technical and organisational measures such as encryption in transit and at rest, access controls, secure backups, and monitoring for suspicious activity. Access to personal data is limited to authorised personnel and third parties who need it to provide services.

We retain personal and transactional data only as long as necessary for account management, legal compliance, and legitimate business purposes. Specific retention periods depend on the nature of the data and applicable Canadian law.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember settings, analyse site usage, and deliver relevant content. You can manage cookie preferences through your browser or the cookie settings available on the site. Disabling certain cookies may affect functionality.

Your rights

You have the right to access, correct, or request deletion of your personal information, subject to legal or regulatory restrictions. You can also request restriction of processing, object to certain uses, or withdraw consent where applicable.

To exercise these rights, use your account settings or contact our support team at [email protected]. We will respond to reasonable requests within a practical timeframe and advise if any legal limits apply.

Information sharing and third parties

We may share necessary information with payment processors, identity verification providers, fraud prevention services, customer support vendors, analytics providers, and other service partners. We require third parties to protect personal data and only process it for authorised purposes.

We may also disclose information when required by law, regulation, or to respond to lawful requests from public authorities in Canada or other jurisdictions.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on the site and, where appropriate, notified to registered users. Your continued use of Griffon after updates means you accept the revised policy.