Griffon Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use the Griffon online casino and related services in Canada. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable use, how promotions work, and what to expect for deposits and withdrawals. By accessing our site or app you agree to follow these terms and any additional rules displayed on the platform.

Account responsibilities

Each player is responsible for maintaining the confidentiality of their account details and for all activity that occurs under their account. You must provide accurate information when registering and keep your contact and verification details up to date. We may require identity and address documents for verification before allowing withdrawals or to comply with anti-money-laundering checks. If you suspect unauthorised use of your account you must notify us immediately.

Eligibility requirements

To open and maintain an account you must meet the minimum age for gambling in your province and be physically located in a jurisdiction where our services are permitted. Only one account is allowed per person. We reserve the right to refuse registration or to close accounts that appear to be duplicate or fraudulent, or that are opened from restricted jurisdictions.

Acceptable platform use

You agree to use our site for lawful gaming activity only and not to engage in collusion, cheating, chargebacks, or attempts to exploit promotions in breach of these terms. Use of VPNs or other tools to hide location may lead to account suspension and forfeiture of balances. We may suspend access for security reasons or while we investigate suspected breaches of these terms.

General bonus and promotion rules

Promotions are subject to specific terms which are published with each offer. Unless otherwise stated, bonuses and free spins carry wagering requirements and game contribution rules. We can restrict eligible games, set maximum bet limits while wagering, and withhold bonuses where we reasonably suspect abuse. Promotional terms may include expiry windows and other conditions; always check the offer page before opting in.

Deposits and withdrawals

We accept a range of payment methods and allow accounts to hold Canadian dollars. Minimum and maximum transaction amounts vary by method and are described in the cashier. Withdrawals are subject to verification checks and may be delayed until required documents are provided. We may apply pending periods and standard processing times; any fees charged by payment providers are your responsibility. We may set withdrawal limits for security or regulatory reasons and will notify you if such limits apply.

Dispute resolution

If you have a dispute about your account or a transaction, contact our support team so we can investigate. We aim to respond promptly and to resolve issues through our internal procedures. If a matter cannot be resolved directly, further options may be available through relevant consumer or regulatory bodies depending on your location.

Updates to terms and conditions

We review and update these terms from time to time. When changes are material we will notify registered users by in-account message or email. Continued use of the platform after notification constitutes acceptance of the revised terms. For questions about these terms contact [email protected].