Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time for help with registration, deposits, verification, or withdrawals. You can reach us through live chat, email, or phone - whichever is most convenient. We aim to respond promptly, resolve account queries securely, and guide Canadian players through verification, payments, bonus queries, payout tracking, and security checks efficiently.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, replies usually within 1 hour) |
| General enquiries | [email protected] (non-urgent enquiries, replies within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and marketing team) |
| Phone | +1 604 732 4918 (Mon-Fri, 09:00-18:00 PT, calls answered during business hours) |
| Working hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (phone) |
Email Support
Email is the preferred way to reach us for detailed requests, account issues, or when you must submit documents. Please write to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach any relevant files and we will respond as quickly as possible.
Send us a message
NameEmailMessageSend messageResponse Time
Most support requests are handled quickly, typically within one business day. For straightforward questions we often reply the same day, while more complex issues that require verification or third-party checks may take longer depending on their nature. If additional time is needed, we will keep you updated and provide an estimated resolution window so you know what to expect.
Feedback
Got feedback, suggestions or ideas on how we can improve the site? We'd love to hear from you. All messages are read carefully by our team and used to make the service and user experience better for Canadian players. Share bug reports, feature ideas or general comments via [email protected] and we’ll review them and follow up when needed.