Responsible Gambling

At Griffon we take responsible gambling seriously. We are committed to keeping play safe and under your control by providing clear tools, practical limits, and access to support. This page describes how we protect players, the controls you can use on your account, signs of problem behaviour, and where to find professional help in Canada.

Player protection principles

We design our services so players can enjoy gaming in a controlled way. That means offering transparent account controls, simple ways to pause activity, and prompt responses if a player needs help. We respect privacy and act quickly when there are signs of risk or potential harm.

Activity-control tools

You can manage how you play from your account settings or by contacting support. Available tools include deposit limits, loss limits, session reminders, temporary account breaks, and full self-exclusion. These tools are intended to give you direct control over staking and time spent on the site.

How to set or change controls

Visit My Account - Responsible Gambling to set daily, weekly, or monthly limits, enable session reminders, or start an account break. Increases to limits may require a waiting period. If you prefer, contact support via live chat and an agent will walk you through options and make changes for you.

Deposit limits

You can set a deposit limit to manage how much you add to your account over set periods. Common options include daily, weekly, and monthly limits. Once a lower limit is set it takes effect immediately. Raising limits may be subject to a cooling-off timeframe to prevent impulsive increases.

Loss limits and time limits

Loss limits cap how much you can lose within a period and work alongside deposit limits. Session time reminders are available to notify you after a chosen interval so you can reassess. Use both tools together to keep play within the boundaries you set.

Self-exclusion

Self-exclusion is a longer-term option if you need to stop playing. You can self-exclude for a set period such as six months, one year, or longer. During self-exclusion your account is closed for play and you will not receive marketing communications. If you need help initiating self-exclusion, contact support and we will assist you.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing to play, hiding activity, neglecting responsibilities, or spending more time than intended. If you notice these patterns in yourself or someone you care about, consider using limits, taking a break, or seeking external support.

Tips for maintaining control

Set realistic deposit and loss limits, enable session reminders, never chase losses, separate leisure funds from essential finances, and take regular breaks. Keep account login secure and review activity statements to stay aware of spending patterns.

Professional help and support organisations

If you need further support, contact provincial resources or national services such as ConnexOntario, the Centre for Addiction and Mental Health (CAMH), Gambling Therapy, or Gamblers Anonymous. These organisations offer confidential advice, counselling referrals, and practical tools for recovery.