Responsible Gambling

At Griffon we take responsible gambling seriously. We want play to be safe and controlled, so we provide clear tools and guidance to help Canadian players manage their activity. This page explains our approach, the controls available in your account, signs of problem gambling to watch for, and how to get professional support.

Player protection principles

We prioritise player safety, fair play, and informed choices. That means offering transparent account controls, easy access to help, and prompt action where risky behaviour is identified. We expect players to play within their means and to use the tools we provide to stay in control.

Activity-control tools

You can set controls at any time from your account settings or during registration. These tools are designed to be simple and immediate so you can adjust them as your needs change.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much money enters your account. Limits take effect straight away and can be reduced at any time. Increasing limits may include a short cooling-off period to prevent impulsive changes.

Loss limits

Loss limits cap net losses over a chosen period. Use this if you want an added layer of protection beyond deposit limits. Loss limits apply automatically once set and are monitored by our system.

Time limits and session reminders

Session reminders and time-outs help you manage how long you play. You can enable periodic reminders, set a short time-out for a few days, or schedule longer breaks to step away from play.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for a defined period. During self-exclusion we stop marketing communications and restrict logins. Self-exclusion can be extended or made permanent depending on your choice; contact our support team if you need help choosing the right option.

Signs of problematic behaviour

Watch for common warning signs such as chasing losses, borrowing money to play, rapid increases in time or money spent, neglecting work or family, and hiding activity. If you notice any of these in yourself or someone you care about, consider using limits or taking a break.

Tips for staying in control

Practical steps include setting budgets before you play, using deposit and loss limits, enabling session reminders, avoiding gambling when stressed or under the influence, and not treating gambling as a way to earn income. Share your limits with a trusted friend or family member for extra accountability.

Professional help and support organisations

Help is available. We encourage players to contact provincial helplines or national services such as Gambling Therapy and Gamblers Anonymous for confidential support. Many provinces offer dedicated problem gambling lines and counselling; if you need assistance, please reach out to your local support service for immediate help.